by Simonne Collins 2nd Year Management Intern As an Australasian College Health Service Management (ACHSM) Victorian intern we get the unique opportunity to work at four different workplaces within the health sector, complete post graduate study and attend a variety of professional development activities over a two-year period. During the two years, we gain exposure to develop a variety of skills, capabilities and knowledge required to manage health service delivery. Upon reflection, I have put together the below A-Z summary of some of the different words, acronyms, concepts and services we have added to our vocabulary or that we use regularly since commencing the Victorian Health Management Internship Program (HMIP). A Ambulance, Allied Health, Acute, Annual reports, Activity Based Funding (ABF), Accreditation, Aged Care, Australian Commission on Safety and Quality in Health Care (ACSQHC), Australian Health Practitioner Regulation Agency (AHPRA), Aboriginal, Adapt, Artificial Intelligence (AI), Admission, Ambulance Victoria (AV), Alcohol and Other Drug (AOD), Ageing, Acute Deterioration, Abdominal Aortic Aneurysm (AAA), Arthritis, Attitude, Appraisal, Advantage, Analysis, Assist, Associate Nurse Unit Manager (ANUM), Antenatal, Access, Autocratic, Action, Adult Learning Theory, Authentic Leadership, Agency Information Management System (AIMS), Advanced Care Planning (ACP), Accountability, Awareness, Acquisition, Australian Institute of Health and Welfare (AIHW), Advanced Life Support (ALS), Administration, Australian Healthcare and Hospitals Association (AHHA), Anxiety B Board, Budget, Business, Benchmarking, Business Continuity Plan, Blood Products, Business as Usual (BAU), Bush Nursing, Benefits, Barriers, Branding, Business Development, Business Model, Birth, Bureaucratic, Behaviourism, Behavioural Assessment Unit, Block-Funding, Basic Life Support (BLS) C Communication, Culture, Care, Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), Change, Cancer, Children, Consumers, Commissioning, Care Plan, Cash, Covid-19, Coronavirus, Casemix Funding, Capital, Community Health, Costing, Coronary Care Unit (CCU), Commonwealth, Chronic Disease, Clinical Educator, Cluster, Career, Comprehensive Care, Colonoscopy, Chemotherapy, Character, Change Management, Competition, Competitive Edge, Consultants, Cardiology, Category, Compliments, Complaints, Children, Coroner, Complex, Corporate, Control and Command, Charisma, Constructivist, Connectivism, Cognitivism, Clinical Trial, Creativity, Contingences, Coaching, Co-payments, Credentialing, Council of Australian Governments (COAG), Competencies, Change D Data, Decision Making, Department of Health and Human Services (DHHS), Department of Health, Disability, Disease, Doctor, Dialysis, Delegation, Diagnosis Related Group (DRG), Dental Health, Diabetes Mellitus (DM), Development, Dementia, Day Surgery, Determination, Decentralisation, Decision-Making, Diversity, Demand, Depreciation, Differentiation, Dietician, Dispense, Department of Veteran Affairs (DVA), Director, Division, Democratic, Depression, Domestic Violence, Deliver E Emergency Department (ED), Elective Surgery (ES), Executive, Ethics, Evidence Based Practice (EBP), Elective Surgery Information System (ESIS), Expenditure, Extracorporeal Membrane Oxygenation (ECMO), Ear Nose and Throat (ENT), Equipment, Engineering, Environmental Services, Endocrine, Endoscopy, Enthusiasm, Effective, Education, Economy, Electronic Medical Record (EMR), Experiment, Enquiry-Based Learning, Emotional Intelligence, Emergency Management Victoria (EMV), Emergency Department Information System (EDIS) F Funding, Finance, Fees, Falls, Family, First Aid, Food Services, Fractures, Facilitation, Functional, Foundation, Fact, Fundraising, Flexibility, Framework, Foundation G Governance, Government Graduate, Grant, Gender, Genetics, General Practice (GP), Gratitude, Gap Analysis, Goal, Geriatric, Gap H Health, Hospital Acquired Complications (HACs), Health Information Management (HIM), Honesty, Hospital in the Home (HITH), Health Independence Program (HIP), Home Care, Home and Community Care (HACC), Health care-associated infections (HCAIs), Haematology Humanism, Health Purchasing Victoria (HPV), Health Promotion I Intensive Care Unit (ICU), Intern, Independent, Integrity, Influenza, Immunisation, Information and Communication Technology (ICT), Infectious Diseases (ID), Infection Prevention and Control, Intellectual Property (IP), Innovation and Improvement, Initiatives, Infrastructure, Independent Hospital Pricing Authority (IHPA), Infertility, In vitro Fertilisation (IVF), Inspire, Investment, Industry, Insurance, Informatics, Interact, Integration, Immunity, Interface, Implementation J Journey, Journal, Job K Kindness, Knowledge Management L Leadership, Law, Legislation, Learning Organisations, Lean Thinking, Lectures M Management, Medical, Mental Health, Maternity, Medical Imaging, Midwifery, Medications, Malnutrition, Market, Motivation, Mission, Medical Workforce, Mentor, Medical Records, Medical Benefits Scheme (MBS), Moral, Maslow’s Hierarchy of Needs, Mental Health Reform Victoria, Medicare, Manual Handling, Methods N Nursing, National Disability Insurance Scheme (NDIS), National, Non-Admitted, Nurse Unit Manager (NUM), Nurse in Charge (NIC), Neonatal, National Efficient Price (NEP), National Weighted Activity Unit (NWAU), National Safety and Quality Health Service (NSQHS), Need, Neurology, Not-for-Profit (NFP), National Health and Medical Research Council (NHMRC), National Cabinet O Organisation, Operations, Outpatient Clinics, Organisational Chart, Occupational Therapy, Operating Theatre, Organ and Tissue Donation, Obesity, Optimism, Outsourcing, Outcomes, Oncology, Obstetrics and Gynaecology (O&G), Orthopaedics, Organisational Leadership P Patient, Public, Private, Partnerships, Patient Centred, Patient Experience, People and Culture, Project, Performance, Physical, Personal Protective Equipment (PPE), Policy and Funding Guidelines (PFG), Performance Monitoring Framework (PMF), Public Health, Policies Procedures and Guidelines (PPG), Private Health Insurance, e Pharmaceuticals Benefits Scheme (PBS), Primary Healthcare Networks (PHN), Pharmacy, Pathology, Privacy, Primary Care, Pricing, Palliative Care, Primary Care Partnerships (PCP), Professional Development (PD), Prevention, Planning, Post-Graduate Study, Pain, Patient Transport, Production, Paediatric, Performance Management, Portfolio, Porter’s Five Competitive Forces, Positioning, Plan Do Study Act (PDSA), Price, Profit, Productivity, Patient Related Outcome Measures (PROMs), Practitioners, Physiotherapists, Podiatrists, Patient Services Assistant (PSA), Porters, Psychiatric, Patient Liaison Officer (PLO), Patient Flow, Peri Operative, Public Affairs, Procurement, Participate, Production Line, Pressure Injuries, Priority, Private Practice, Project Management, Provision Q Quality, Quotative, Qualitative, Quarantine R Risk, Regional, Rural, Recruitment, Resources, Root Cause Analysis (RCA), Relative Cost, Radiology, Renal services, Residential Aged Care Services (RACS), Reporting, Rehabilitation, Radiotherapy, Registrars, Residents, Research, Respiratory, Reflection, Regulation, Registration, Review S Safety, Staff, Stakeholders, Strategy, Services, Systems, Skills, Social, Statement of Priorities (SOP), Safer Care Victoria (SCV),Social Distancing, Specialist Clinics, Subacute, Surgical, State-wide, Standards, Support, Screening, Sexual Health, Self-Esteem, Scenario, Simulation, Six Sigma, Segmentation, Sustainability, Students, Specialists, Speech Pathologists, Stroke, Special Care Nursery, Situational Leadership, Strengths Based Leadership, Strengths Weaknesses Opportunities and Treats (SWOT), Silos, Supplier, Scope, Subacute and Non-Acute Patient (SNAP), Statistics, Self-care T Team, Treatment, Transport, Training, Technology, Torres-Strait Inslander, Travel, Temperature, Targeting, Teach, Trauma, Transit Lounge, Transport Accident Commission (TAC), Telehealth, Transformational Leadership, Transactional Leadership, Traits, Targeting Zero Report U Urgent Care, University, Ultrasound, Unique, Urology, Urgency V Values, Vision, Volunteers, Value Based Healthcare, Vaccinations, Value Chain, Vascular, Victorian Admitted Episode Dataset (VAED), Victorian Emergency Minimum Dataset (VEMD), Victorian Agency for Health Information (VAHI), Victorian Health and Human Services Building Authority (VHHSBA), Victorian Managed Insurance Authority (VMIA), Vichealth, Victorian Integrated Non-Admitted Health dataset (VINAH), Victorian Ambulance Dataset (VADS), Victorian Perinatal Data Collection (VPDC), Victorian Ambulance Clinical Information System (VACIS) W Wellbeing, Weighted Inlier Equivalent Separation (WIES), Weighted Ambulatory Service Event (WASE), Working from Home (WFH), Workforce, Ward Clerks, Women’s and Children’s, Work Life Balance, Worksafe, World Health Organisation (WHO), Webinar, Withdraw X X-ray Y Youth Z Zest Image: Recent live webinar hosted by ACHSM, Hall & Wilcox, AHHA and ACIPC, titled Houston we have a problem! What to do about COVID-19 , featuring a variety of panellists.